Frequently Asked Questions (FAQ)
1. Is packaging discreet?
Yes, all orders are shipped in plain, unmarked packaging to ensure complete discretion. There is no mention of LustEssentials or product details on the package.
2. How long does shipping take?
Shipping times depend on your location:
- Domestic Orders: 3–5 business days
- International Orders: 7–15 business days
We also offer express shipping options at checkout.
3. What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, Amex)
- PayPal
- Apple Pay and Google Pay
4. Will my payment appear discreetly on my statement?
Yes, for privacy, your purchase will appear under a neutral name on your bank statement.
5. Can I return or exchange products?
Due to the intimate nature of our products, we only accept returns on defective items. If your product is damaged or faulty, please contact us within 14 days of receiving your order for assistance.
6. How do I contact customer service?
You can reach our customer support team at [email protected] or through our Contact Us page. We’re available Monday–Friday, 9:00 AM – 6:00 PM (GMT).
7. Are your products safe to use?
Yes, we only stock high-quality products from trusted brands. Many of our products are body-safe, hypoallergenic, and made from materials such as silicone or medical-grade materials. Please follow product instructions for safe use.
8. Do you offer gift wrapping?
Yes! We offer discreet gift-wrapping options at checkout to add an extra touch to your special purchase.
9. Is my personal information secure?
Absolutely. We prioritize your privacy and use encrypted technology to protect your personal and payment information.
10. Do you ship internationally?
Yes, we ship to most countries. Shipping rates and delivery times will be calculated at checkout.